Privacy Policy

1. Introduction

This Privacy Policy describes how TradeHeading ("TradeHeading," "we," "our," or "us") collects, uses, stores, and protects information when you visit our website, create an account, or use the TradeHeading platform and related services.

By using TradeHeading, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us when you create an account, subscribe to a service, contact us, or use TradeHeading.

This information may include:

• Your name and business name.
• Email address and telephone number.
• Business address and service area.
• Account and login information.
• Subscription and billing information.
• Customer and lead information entered into TradeHeading.
• Project, job, estimate, note, and follow-up information.
• Photos, documents, and other information you choose to upload.
• Communications you send to TradeHeading.

3. Customer Data You Store in TradeHeading

TradeHeading allows businesses to store information about their own customers, prospects, projects, and business activities.

This information remains associated with your TradeHeading account and is used to provide the services you request.

You are responsible for ensuring that you have the appropriate authority or permission to collect and store personal information about your customers through TradeHeading.

4. How We Use Information

We may use information collected through TradeHeading to:

• Create and maintain your account.
• Provide the TradeHeading platform and its features.
• Manage subscriptions and billing.
• Process customer support requests.
• Send account, service, and security notifications.
• Improve the performance and usability of TradeHeading.
• Protect against fraud, misuse, or unauthorized access.
• Maintain the security and reliability of our systems.
• Comply with applicable legal requirements.

5. Payment Information

TradeHeading may use third-party payment processors to process subscription payments.

When payment processing is provided by a third-party payment provider, payment card information may be submitted directly to that provider rather than stored by TradeHeading.

6. How We Share Information

We do not sell your personal information or your customers' information.

We may share limited information with service providers when necessary to operate TradeHeading. These providers may include companies that provide:

• Website and cloud hosting.
• Payment processing.
• Email or messaging services.
• Security and fraud prevention.
• Analytics and system monitoring.
• Customer support tools.

Information may also be disclosed when required by law, court order, legal process, or when reasonably necessary to protect TradeHeading, our customers, or others.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information stored within TradeHeading.

These safeguards may include encrypted connections, access controls, authentication systems, server security measures, monitoring, and backups.

However, no Internet-based service or electronic storage system can guarantee absolute security.

8. Account Security

You are responsible for maintaining the confidentiality of your TradeHeading username and password and for activity occurring through your account.

You should use a strong, unique password and notify us if you believe your account has been accessed without authorization.

9. Cookies and Website Information

TradeHeading may use cookies and similar technologies that are necessary for account authentication, security, session management, website operation, and user preferences.

We may also collect basic technical information such as browser type, device type, IP address, pages visited, and access times for security, diagnostics, and service improvement.

10. Data Retention

We retain information for as long as reasonably necessary to provide TradeHeading services, maintain your account, satisfy legal or accounting requirements, resolve disputes, and protect our systems.

Some information may remain temporarily in backups after deletion from active systems.

11. Account Cancellation and Data

If you cancel your TradeHeading account, access to your account and associated business information may be discontinued.

We recommend exporting or retaining any business records you are required to keep before closing your account.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding personal information we maintain about you, including the ability to request access, correction, or deletion of certain information.

Requests may be subject to identity verification, legal requirements, and legitimate business record retention obligations.

13. Children's Privacy

TradeHeading is a business service and is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

14. Third-Party Services

TradeHeading may integrate with or provide links to third-party websites and services.

Those services operate under their own privacy policies and practices. TradeHeading is not responsible for the privacy practices of third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy as TradeHeading evolves or as legal and operational requirements change.

When changes are made, the "Last Updated" date at the top of this page will be revised. Material changes may also be communicated through the TradeHeading website or platform.

16. Contact Us

If you have questions about this Privacy Policy, your information, or TradeHeading's privacy practices, please contact us.